Questions about your account, a purchase or a ban? Email us and a real person will reply.
Frequently asked
Open Settings, go to Account, and sign in with Apple or Google. Your Gold, heroes, gear and monsters are then saved to that sign-in. On your new phone, sign in the same way and your account loads. A guest account that never signed in lives only on the phone that created it and cannot be recovered if the game is deleted.
Purchases are confirmed by Apple or Google before the item appears, which can take a minute. Close and reopen the game. If it is still missing, email us with the date and the item, and the order number from your Apple or Google receipt.
Refunds are handled by the store you bought from. On iPhone, request one at reportaproblem.apple.com. On Android, request one in Google Play under Order history. If a purchase is refunded, the item is removed from your account.
Gold is earned in online battles and quests. Practice matches played offline do not pay Gold or experience.
The game shows the reason when you open it. A suspension ends by itself at the time shown. If you think a mistake was made, email us with your account ID.
Email us with the player's name, roughly when the match was, and what happened.
Open Settings, go to Account, and choose Delete account. This permanently removes your account, progress, Gold and items and cannot be undone. You can also email us and we will delete it for you.
When you write to us
Tell us what happened, what phone you use and, if you can, your account ID. We reply by email.